FAQs

Answers to Your Questions!

What is your cancellation policy?

Standard Cancellation Policy:  Every guest reservation is important to us. If your plans change and you cancel your reservation, please call us during business hours (9:00a.m. - 8:00p.m.*) at least seven (7) days prior to your arrival date to cancel your reservation. If you provide us with at least seven (7) days advance notice as stated above your deposit will be refunded less a $25 per room cancellation fee.

In the event that yoiu cancel your reservation with less than seven (7) days prior to your arrival date, but more than 72 hours of check in (3:00p.m.*) on the day of arrival, 50% of your deposit will be refunded.

No deposit refunds will be given if you cancel your reservation with less than 72 hours advance notice of 3:00p.m.* on your arrival day.

If you find that you need to shorten your stay and check out early please understand no refunds will be given for an early departure. Trip insurance is recommended

*All times reflect Eastern Time.

International Sea Plane Fly-In Cancellation Policy: For Fly-In Reservations, if your plans change an you cancel your reservation, please call us during business hours (9:00a.m. - 8:00p.m.*) at least thirty (30) days prior to your arrival date to cancel your reservation. If you provide us with at least thirty (30) days advance notice as stated above your deposit will be reunded less a $25 per room cancellation fee.

No deposit refunds will be given if you cancel your reservation with less than thirty (30) days advance notice of 3:00p.m. on your arrival day.

If you find that you need to shorten your stay and check out early please understand no refunds will be given for an early departure. Trip insurance is recommended.

When is Check-In Time?

Check in is between 3:00p.m. and 8:00p.m.*. Check is after 8:00p.m.* os available by prior arrangement only. A late check in can be accomodated with advance notice only. If you will be arriving after 8:00p.m. you must call our office during business hours (9:00a.m. - 8:00p.m.*) to make arrangements.

Looking to arrive early? We can generally accomodate a limited number of early arrivals. An early arrival fee of $20 will allow you to get a jump start on your vacation and access your room at 1:00p.m. You can add an early arrival to your reservation online during the reservation process or by calling the Chalet Moosehead no less than 24 hours prior to your arrival. Due to scheduling we will not be able to accomodate same day early arrival requests.

Our office closes at 8:00p.m. Eastern Time. Guests who have not made advance arrangements for a late check in, as stated above, will be charged a $50 fee for an after hours check in.

*All times reflect Eastern Time

Will I see a moose?

Probably! Many of our guests do. You can go out exploring on your own, hire a guide, or join a moose safari. We have plenty of information in the office!

Do you allow pets?

No. The Chalet Moosehead is a pet free facility and does not accept any reservations with pets; this includes comfort and companion animals. A violation of this policy will result in immediate removal from the property and a minimum charge of $300.

Can we bring our boat?

Certainly! Boat docking (for boats up to 24 feet) is free for our guests. The boat launch is located at the Junction Wharf, which is 1/4 mile from the motel.

Do you include breakfast?

While we do not serve breakfast, we do have coffee (both regular and decaffeinated) in our office. We can also direct to a host of great local spots that serve up tasty breakfast foods.

Where can I buy groceries?

We are located two miles away from the Indian Hill Trading Post - a full service supermarket with an agency liquor store. There are also several convenience stores in the area.

Do you have a restaurant?

We don't have a restaurant, but we will be happy to direct you to a local eatery!

What is the tax rate?

Maine state lodging tax is 9%.

Do you have access to ATV trails?

Yes, at the present time ATVs are allowed on portions of the main road, Pritham Avenue (Rte 15). This allows our guests to access the ATV trails, restaurants and downtown Greenville directly from our property.

Is Chalet Moosehead Lakefront Motel open year round?

No, at the present time we are open from May until the end of October. However, we take reservations year round! You can make a reservation while we are closed through our online reservations, send us an email at chaletmoosehead@gmail.com or call (207) 695-2950.

Do you have cribs?

No, we do not provide cribs.